退款政策
RETURN & REFUND POLICY
VAN ATELIER
Effective Date: January 1, 2026
At Van Atelier, we want you to feel confident in every purchase. Please review our product descriptions, size guides, shipping information, and return policy before placing your order.
We are happy to assist with eligible returns for regular-price U.S. orders and will always review damaged, defective, incorrect, or materially misrepresented items carefully.
1. U.S. ORDERS — REGULAR-PRICE ITEMS
Eligible regular-price merchandise purchased through Van Atelier may be returned within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unaltered.
- In its original condition.
- Free from stains, makeup, perfume, odors, damage, or signs of wear.
- Returned with all original tags, accessories, and packaging, where applicable.
- Accompanied by proof of purchase.
A return request must be submitted by email within 14 days of the delivery date.
Once a return request is approved, the item must be shipped within 7 days of receiving return authorization and shipping instructions.
Return Shipping
Return shipping costs are the responsibility of the customer.
For convenience, Van Atelier may provide a prepaid return label. If a prepaid label is provided for a customer-paid return, the disclosed return shipping cost will be deducted from the refund.
Original shipping charges, including expedited shipping fees, are non-refundable except where required by applicable law.
Once the returned merchandise has been received and inspected, eligible refunds will be issued to the original payment method.
2. FINAL SALE — DISCOUNTED ITEMS
All merchandise clearly marked as FINAL SALE at the time of purchase is final sale.
Final Sale merchandise is not eligible for voluntary:
- Returns
- Refunds
- Size exchanges
- Color exchanges
- Exchanges for another style
- Store credit
This applies to items clearly designated as Final Sale, including discounted or clearance merchandise expressly identified as Final Sale before purchase.
Final Sale items cannot be returned or exchanged due to:
- Sizing or fit
- Personal preference
- Change of mind
- Color preference
- A different size becoming unavailable after purchase
Please review all product details, measurements, size guides, and descriptions carefully before completing your order.
If you need assistance with sizing before purchasing, please contact us at info@vanatelier.com.
Final Sale restrictions do not affect any consumer rights or remedies that cannot legally be waived, including those relating to defective, damaged, incorrect, or materially misrepresented merchandise.
3. EXCHANGES
Van Atelier does not offer direct exchanges.
If you would like a different size, color, or style, you may return an eligible regular-price U.S. item in accordance with this policy and place a new order.
All replacement purchases are subject to:
- Current pricing
- Current promotions
- Product availability
Final Sale merchandise is not eligible for voluntary exchanges.
4. INTERNATIONAL ORDERS
International orders are not eligible for voluntary returns or exchanges due to:
- Sizing or fit
- Personal preference
- Change of mind
- Color preference
Please carefully review all product descriptions, measurements, size guides, shipping information, and any applicable customs or import charges before placing an international order.
Your statutory rights remain unaffected.
Where applicable law provides a mandatory cancellation, withdrawal, return, refund, or other consumer remedy, Van Atelier will honor those rights.
If an international return is permitted or legally required, our customer service team will provide the applicable return instructions.
Where permitted by law, customers are responsible for return shipping costs for change-of-mind returns.
Return shipping arrangements and costs for defective, damaged, incorrect, or materially misrepresented merchandise will be handled in accordance with applicable law.
5. CUSTOM & MADE-TO-ORDER ITEMS
Personalized, custom-made, or made-to-order items created according to a customer’s individual measurements, requested design specifications, or other personalized requirements are not eligible for voluntary returns or exchanges due to a change of mind, except where applicable law provides otherwise.
Custom orders will be reviewed individually if the item arrives:
- Defective
- Damaged
- Incorrect
- Materially different from the agreed specifications
6. DEFECTIVE, DAMAGED, INCORRECT OR MISREPRESENTED ITEMS
If you receive an item that is defective, damaged, incorrect, or materially different from its product description, please contact us as soon as possible at:
We recommend contacting us within 7 days of delivery so that we can review and resolve the issue promptly.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and reported issue
- Photographs of the packaging, where relevant
Our customer service team will review the request and provide an appropriate resolution in accordance with applicable law.
Depending on the circumstances, this may include:
- Replacement
- Repair
- Refund
- Another legally required remedy
If a return is required due to a verified defect or an error made by Van Atelier, return shipping will be handled in accordance with applicable law.
Minor variations in color, pattern placement, texture, or appearance caused by lighting, screen settings, photography, production methods, or fabric characteristics do not necessarily constitute a defect.
However, merchandise that is materially different from its advertised description will be reviewed individually.
7. INCORRECT OR MISSING ITEMS
If you believe you received the wrong item or that an item is missing from your order, please contact us as soon as possible.
We recommend contacting us within 24 hours of delivery to help us investigate promptly.
Please provide:
- Your order number
- A description of the issue
- Photographs of the items received
- Photographs of the packaging, where relevant
We will review the matter and provide an appropriate resolution.
8. HOW TO REQUEST A RETURN
All return requests must be submitted by email.
Email: info@vanatelier.com
Please include:
- Your order number
- The item you wish to return
- The reason for your request
Our customer service team will review your request and typically respond within 1–3 business days.
If your return is approved, we will provide the applicable return address and shipping instructions.
Please do not send merchandise back before receiving return authorization.
Unauthorized returns do not automatically qualify for a refund, exchange, or store credit.
9. RETURN INSPECTION
Returned merchandise will be inspected before a refund is approved.
Van Atelier reserves the right to decline a return if the merchandise does not meet the applicable return requirements, including items that show signs of:
- Wear
- Washing
- Alteration
- Damage
- Stains
- Makeup
- Perfume
- Strong odors
- Missing accessories or packaging, where applicable
Products that are not returned in substantially the same condition in which they were delivered may be ineligible for refund, except where otherwise required by applicable law.
10. REFUND PROCESSING
Once an approved return has been received and inspected, please allow approximately 3–7 business days for processing.
Eligible refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If a prepaid return label was provided for a customer-paid return, the previously disclosed return shipping fee will be deducted from the eligible refund.
No return shipping deduction will be made where prohibited by applicable law.
You will receive an email confirmation once the refund has been processed.
11. SHIPPING CHARGES
Original shipping charges are non-refundable except where required by applicable law.
This includes:
- Standard shipping charges
- Expedited shipping charges
- Priority shipping charges
If Van Atelier made an error in fulfilling your order, any applicable shipping remedy will be handled in accordance with applicable law.
12. LOST OR DELAYED PACKAGES
Once an order has shipped, tracking information will be provided when available.
If your package appears delayed, lost, or is marked as delivered but has not been received, please contact us so that we can review the shipment and assist where possible.
Shipping delays may occasionally occur due to:
- Carrier delays
- Customs processing
- Weather
- Address issues
- Peak shipping periods
- Other circumstances outside Van Atelier’s reasonable control
Delivery estimates are estimates unless expressly stated otherwise.
If a shipment issue gives rise to rights or remedies under applicable law, those rights remain unaffected.
13. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at info@vanatelier.com.
We will do our best to accommodate your request before the order enters processing or shipment.
Once an order has been processed or shipped, cancellation or modification may no longer be possible.
Any cancellation rights required by applicable law remain unaffected.
14. POLICY APPLICABILITY
The return and refund policy disclosed at the time of purchase applies to that order, subject to applicable law.
Any changes to this policy apply only to future purchases unless otherwise required by law.
Policy updates do not retroactively change the terms applicable to previously completed orders.
Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be waived.
CONTACT US
Van Atelier
Email: info@vanatelier.com
Website: www.vanatelier.com
We are always happy to assist with questions about sizing, returns, damaged merchandise, or an existing order.